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Monday, February 26, 2024

Congratulations to our 2023 CX Buyer Hero Award Winners


There isn’t a occasion fairly like Cisco Dwell for our Buyer Expertise (CX) crew. It’s an essential time to attach with our prospects to have fun their successes in remodeling their companies. Profitable transformation occurs when progressive leaders dream large and collaborate with Cisco CX to execute on these goals.

At the moment, we’re presenting a Cisco CX Buyer Hero Award to seven excellent APJC prospects who’ve demonstrated excellence of their particular classes. These prospects have been chosen from a big pool of nominations throughout a number of industries. Now let’s reveal the winners!

CX Buyer Hero of the 12 months Award: ANZ Financial institution

This high CX award goes to the client who achieved the strongest enterprise outcomes via collaboration with Cisco CX.

The winner is Australia and New Zealand Banking Group (ANZ Financial institution), an Australian multinational banking and monetary companies firm headquartered in Melbourne. Raj Simhadri, Head of Community Companies, and his crew launched a complete digital transformation initiative to reinforce the expertise of consumers throughout all branches of the financial institution. Working with Cisco CX, the crew modernized the community with SD-WAN and simplified operations in order that workers can entry functions quicker to supply excellent service, and prospects take pleasure in Wi-Fi connectivity within the branches, even in distant places.​

Please be a part of us in congratulating ANZ Financial institution!

Cybersecurity Excellence Award: Cognizant Expertise Options

This award is offered to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively defend and defend its IT infrastructure.

The winner is Cognizant Expertise Options (CTS), a number one international expertise consulting firm providing software program growth, integration, and upkeep companies for greater than a thousand enterprises all through 50 international locations. Community safety is essential to Heroo Mulchandani, NOC Chief, and his crew. When you’re answerable for community and safety for a enterprise that serves greater than a thousand enterprises in additional than 50 international locations, you understand that each gadget that connects to your community should be in good well being. That’s the reason Heroo and his Cognizant crew drove the venture for Community Entry Management and carried out end-user monitoring for greater than 300 thousand workers, who hook up with the community each day.

Please be a part of us in congratulating Cognizant Expertise Options

Innovation Award: MYOB

This award is offered to a buyer who has achieved superb improvements via collaboration with Cisco.

The winner is MYOB, a multinational company based mostly in Australia that gives tax, accounting, and different companies to small and medium companies and Enterprises. Working with the Cisco crew, Glenn Kerr, Engineering Supervisor, and his networks crew developed an intensive initiative to help shifting workloads by way of a platform that enables them to undertake a SASE structure and supply safe segmentation. The progressive end-to-end answer alleviated operational challenges, offering MYOB with higher visibility and management. The Cisco CX crew has additionally been participating on their adoption technique. Consequently, MYOB has realized vital operation efficiencies and simpler administration of subscriptions.

Please be a part of us in congratulating MYOB!

Excellent Automation Award: Samsung SDS

This award goes to a buyer who partnered with Cisco CX and dramatically remodeled IT operations utilizing automation.

The winner is Samsung SDS, a South Korean multinational company that operates mission-critical infrastructures together with semiconductor factories, requiring steady service operations and innovation via new options. Via collaboration with Cisco CX, Mr. Scott Koo, Company Government Vice President, and his crew have efficiently automated information heart networking, guaranteeing dependable managed cloud companies for hundreds of companies and leading to lowered prices and improved operations.

Please be a part of us in congratulating Samsung SDS!

Digital Transformation Award: Coles

This award acknowledges a buyer who completed a high-level digital transformation via their work with Cisco CX.

The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,400 shops throughout Australia. At Coles, steady Wi-Fi is essential to holding cabinets stocked. When workers skilled difficulties scanning merchandise within the shops, Chrissy Chu, Community Expertise Group Chief, and her groups partnered with Cisco Companies to leverage Cisco’s observability instruments and construct dependable retailer Wi-Fi. Consequently, the worker expertise is dramatically improved, cabinets are shortly replenished, and the Coles help groups can resolve buyer expertise points considerably quicker.

Please be a part of us in congratulating Coles!

Operational Excellence Award: ASB Financial institution

This award is offered to a buyer who’s realizing tangible and compelling outcomes by leveraging Success Tracks/CX Cloud.

The winner is ASB Financial institution, one among New Zealand’s main business banks, with a mixed campus and department community spanning greater than 110 websites. Josef Vodanovich, Senior Community Engineer, and his crew collaborated with Cisco CX to shift from reactive to proactive community administration and join the IT crew with insights, studying, and unified visibility. With CX Cloud, ASB has raised the talent stage and data of its workers to make sure they’re getting essentially the most out of all their Cisco merchandise. Via collaboration with Cisco CX, ASB has higher stock administration, enhanced help protection, and elevated safety.

Please be a part of us in congratulating ASB Financial institution

Visionary Finish Buyer Expertise Award: Woven by Toyota

This award goes to a buyer who partnered with Cisco Companies to reinforce the expertise of their prospects in an progressive means.

The winner is Woven by Toyota, accountable for serving to Toyota develop next-generation vehicles to understand a mobility society through which everybody can transfer freely, fortunately, and safely. By adopting Cisco’s software-defined networking applied sciences for his or her company-wide community to attain agile and fast software program growth, Kyosuke Uchida, Group chief of Woven by Toyota IT Community, and his crew remodeled their community design and operation mannequin. As well as, with Cisco Success Tracks, they’ve realized value financial savings in community operations and lowered community deployment time.

Please be a part of us in congratulating Woven by Toyota!

Celebrating the Excellence of Cisco Prospects

The CX Buyer Hero Awards have been created to acknowledge the superb work of our prospects throughout their industries, to have fun their successes, and to encourage others to do the identical. I want to thank the 2023 winners for his or her continued help and partnership with Cisco CX. We’re all trying ahead to what else we are able to accomplish collectively sooner or later. I hope you’ll be a part of me in congratulating this yr’s award winners.

Discover the Cisco CX Heroes at present

If you need to learn extra about our buyer heroes, go to the Buyer Tales web page on cisco.com. You’ll discover tales that spotlight how Cisco prospects rework and innovate throughout their industries and the world.

A few of our most up-to-date tales are:

  • Aerolineas Argentinas – A significant Argentinian airline elevated visibility to proactively handle and safe its community.
  • BT – This UK service supplier automated and delivered new buildings quicker and enabled hybrid work.
  • Puntonet – See how this service supplier remodeled the community to supply extra nationwide protection in Ecuador.

If you happen to’re excited about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We might love to listen to your story! You’ll want to comply with @CiscoCX for extra CX updates.

If you happen to don’t have a narrative to inform but, why not work with us to assist construct one?

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